FAQ QS88 –
Accurate Answers, Fast Resolutions

The minimum age requirement to register and play at QS88 is 18 years old. This is a legal requirement that cannot be compromised. During the KYC verification process, you may be asked to submit identification documents such as your MyKad or passport to verify your age and identity. QS88 is committed to responsible gambling and does not permit any underage individual to access this platform.

No. Each individual is only permitted to hold one account only at qs88. Holding multiple accounts is a serious violation of the platform's Terms and Conditions and may result in all associated accounts being permanently suspended, including any funds held within them. If you are having trouble accessing your existing account, contact our customer support for assistance and do not attempt to register a new account.

Login to your account and go to the Profile Settings and select the option to update your contact information. You will need to confirm the change via an OTP code sent to your old number or email as a security measure. If you no longer have access to that old number or email, please contact qs88 customer support with a copy of your identification document for identity verification before the change can be processed.

KYC (Know Your Customer) is a standard identity verification process used by all trusted financial and gaming platforms. At QS88, you can play and make deposits without KYC at the initial stage, however KYC verification is required before your first withdrawal or when your account reaches a certain transaction limit. The process is straightforward — upload a clear photo of your MyKad or passport, and it is typically completed within 24 business hours.

Yes, you have the right to request account closure at any time. Contact qs88 customer support via Live Chat and state your request. Please ensure you have withdrawn all remaining balance in your account before the closure request is processed. For members who wish to take a short break from playing, we also offer a self-exclusion as an alternative to full account closure.

On the login page, click the "Forgot Password". Enter your registered phone number and the system will send an OTP code via SMS. Enter the code, then set a new strong password. This process takes less than 2 minutes. If you do not receive the OTP or no longer use the registered number, contact our support team for identity verification assistance through an alternative method.

QS88 supports a wide range of popular deposit methods in Malaysia, including:

• FPX — Direct transfer from local banks (Maybank, CIMB, Public Bank, RHB and more)
• DuitNow — Instant transfer using phone number or account number
• Touch 'n Go eWallet — Malaysia's most popular digital wallet
• GrabPay — Pay directly from your GrabPay balance
• Visa / Mastercard — International debit and credit cards
• Cryptocurrency — Bitcoin, USDT and other crypto options

All deposits are processed through a secure payment gateway and are fully encrypted.

The minimum deposit at QS88 is as low as RM20 only for most payment methods. This limit makes it easy for new members to get started without having to spend a large amount at the initial stage. For crypto deposits, the minimum limit depends on the cryptocurrency used and the current exchange rate. There is no fixed maximum limit for deposits, though VIP accounts enjoy higher deposit limits.

Deposit processing times vary depending on the selected method. FPX, DuitNow, Touch 'n Go eWallet and GrabPay are typically credited within 1 to 5 minutes only. Credit/debit card deposits may take up to 15 minutes depending on the issuing bank. Crypto deposits depend on the number of blockchain network confirmations and are typically completed within 10 to 30 minutes. If your deposit has not been credited after 1 hour, contact support with proof of transaction.

QS88 does not charge any processing fees for deposits via FPX, DuitNow, Touch 'n Go or GrabPay. You receive the full credited amount equal to what you deposited. For deposits made via credit card or crypto, a small fee may apply from the third-party payment provider, which is outside qs88's control. Always check the amount to be credited before confirming the transaction.

First, check whether the funds have been deducted from your bank account or digital wallet. If the amount was deducted but has not been credited to your QS88 account, do not make a repeat deposit — this may result in a double charge. Take a screenshot of the transaction proof from your banking app or digital wallet, then contact qs88 customer support via Live Chat with the transaction details (amount, date, time, reference number). Our team will investigate and resolve the issue within 1 to 3 business hours.

No. qs88 requires all deposits to be made using a bank account or digital wallet that is in your own name only. Deposits from third-party accounts are not accepted and may result in the transaction being declined or the account being temporarily suspended for investigation. This policy exists to ensure security and compliance with anti-money laundering (AML) standards. If you do not have a bank account in your own name, consider using a digital wallet such as Touch 'n Go eWallet, which is easy to register.

Login to your account and go to the Wallet or Withdrawal, select your preferred withdrawal method, enter the amount and the registered bank account or e-wallet number. Once the request is confirmed, the system will process your withdrawal within the stipulated timeframe. Ensure your bank account details are accurate and match the name registered on your QS88 account to avoid any delays.

QS88 withdrawals are processed within 15 minutes to 2 hours for most methods. FPX and DuitNow are typically the fastest — funds reach your bank account within 30 minutes during business hours. Withdrawals made at night or on weekends may take slightly longer depending on bank processing times. Crypto withdrawals depend on blockchain network congestion. If your withdrawal exceeds 4 hours with no updates, contact customer support.

The minimum withdrawal limit at QS88 is RM50 per transaction. The maximum daily withdrawal limit for standard accounts is RM10,000, while VIP members enjoy significantly higher limits of up to RM50,000 or more depending on VIP tier. If you need to withdraw beyond the daily limit, you may split the transaction across the following days or contact your VIP account manager for a custom arrangement.

There are several common reasons why a withdrawal may be declined or delayed:

• KYC verification is incomplete or documents are missing
• Bonus wagering requirements have not been fully met
• Bank account details do not match the QS88 account name
• Daily or weekly withdrawal limit has been reached
• Suspicious account activity requires a security review

Check your email or in-account notifications for more details on the reason for the rejection. Contact customer support if you need clarification.

You may cancel a withdrawal request as long as it is still in "Processing" status. Go to the Transaction History section in your account and look for the "Cancel" option next to the relevant request. Once a withdrawal status shows "Approved" or "Sent", cancellation is no longer possible. If you have cancelled the withdrawal, the funds will be instantly returned to your QS88 account balance and you may resume playing or submit a new withdrawal request at any time.

New QS88 members are eligible for an attractive welcome package, including 100% deposit bonus for your first deposit (up to the specified limit), 30 free spins for selected slots with no additional deposit required, and access to other exclusive new member promotions. All bonuses are automatically credited to your account once your first deposit is successful. Visit the Promotions for the latest information on all active offers.

Wagering requirements are the minimum amount you must wager before bonus funds can be converted into withdrawable cash. For example, if you receive a RM100 bonus with a 20x wagering requirement, you must place a total of RM2,000 in wagers before the bonus funds become eligible for withdrawal. Exact wagering requirements varies by bonus type — check the Promotions page or bonus terms for specific details. qs88 maintains fair wagering requirements compared to most other platforms in Malaysia.

QS88 weekly cashback is calculated automatically based on your total net losses within a week. Cashback rates start from 10% and increases according to your VIP level. Cashback funds are usually credited to your account every Monday between 12:00 PM and 3:00 PM. No manual claiming is required — the system processes it automatically. Check your account dashboard at the start of the week to view the cashback amount received.

Yes, you are free to do not receive any bonus if you prefer to play without wagering requirements. Before depositing, you may opt out of bonuses in your account settings or during the deposit process. If a bonus has already been credited and you do not wish to keep it, contact customer support to have it removed from your account before you place any wagers — as once you begin playing with the bonus balance, it is considered accepted.

The QS88 VIP Program has multiple tiers — from Regular Member all the way up to the exclusive Platinum and Diamond levels. Every time you play and place wagers, you earn loyalty points that count toward your next VIP tier. VIP benefits include higher withdrawal limits, more generous cashback, a personal account manager, exclusive promotional offers, and special birthday rewards. Track your VIP progress directly from your account dashboard and visit the Promotions for full details of the VIP programme.

Yes. qs88 uses 256-bit SSL encryption — the same security technology used by leading banks worldwide — to protect all data transmitted between your device and our servers. Your personal information is stored on protected servers and is never shared with third parties without your consent, except as stated in our Privacy Policy. qs88 also undergoes regular security audits by independent bodies to ensure the highest standards are consistently maintained.

Login to your QS88 account and go to Security Settings and select "Enable 2FA". You may choose between verification via SMS OTP or an authenticator app such as Google Authenticator. We strongly recommend enabling 2FA as it adds an extra layer of security — even if someone knows your password, they still cannot log in without the second verification code that only you possess. The activation process takes less than 3 minutes.

Take immediate action with the following steps:

• Change your account password immediately
• Enable 2FA if you haven't already done so
• Check your login history and transaction records in your account
• Contact QS88 customer support via Live Chat to report this incident
• Our security team will investigate and, if necessary, temporarily suspend the account for protection

Don't wait — the sooner you act, the easier it is to resolve the issue and protect your funds.

QS88 does not sell or share your personal data with any third parties for marketing purposes without your consent. Your data is only shared with service providers directly involved in the platform's operations — such as payment gateway providers and KYC verification services — and only to the extent necessary to process transactions and verify your identity. For full details, please read Privacy Policy QS88 available on our website.

QS88 offers an extensive game collection for all types of players:

• Slots — Hundreds of video slots from leading providers such as Pragmatic Play, Spadegaming, Habanero and more
• Live Casino — Baccarat, Blackjack, Roulette and Sic Bo with real dealers in real time
• Sports Betting — Football, basketball, tennis, esports and many more popular sports
• Bingo — A variety of entertaining bingo games
• Wagering — Betting opportunities across a wide range of sports and non-sports events

Yes, qs88 is fully optimised for mobile use. Our web platform is responsive and runs smoothly on all devices, including Android smartphones and iPhones. There is no need to download any app — simply open your browser (Chrome, Safari, Firefox) on your phone, visit qs88 and log in to enjoy the same experience as on a laptop. The interface automatically adapts to smaller screens without compromising quality or functionality.

All games at QS88 use a Round Trip Transaction (RTT) which automatically saves the game state. If the connection drops during an active game, the system will resolve that round based on the outcome already generated by the RNG (Random Number Generator) at the time of the incident. Once reconnected, you can review the result and game history in your transaction records. If you believe an error has occurred, contact support with the relevant round reference number.

Yes. All slot games and table games at qs88 use Certified Random Number Generator (RNG) by independent auditing bodies. This means every spin, every card hand and every wheel turn is completely random with no manipulation whatsoever. Game providers partnering with qs88 — such as Pragmatic Play and Habanero — also hold their own RNG certifications from internationally recognised bodies. You can play with full confidence that every outcome is fair and transparent.